ADIEL GUESTHOUSE TERMS & CONDITIONS
Last Updated: 01/03/2025
Welcome to Adiel Guesthouse’s online booking platform. By using our website (www.adielguesthouse.com), you agree to these legally binding terms.
1. Acceptance of Terms
By completing a booking, you confirm that you:
- Are at least 18 years old.
- Accept all terms herein.
- Acknowledge our Privacy Policy and Refund Policy.
2. Secure Payments
Your safety is our priority:
- Encrypted Transactions: All payments are processed through PCI-DSS compliant third-party gateways (e.g., PayPal, Stripe).
- No Stored Data: We do not store credit/debit card details on our servers.
- Fraud Prevention: Suspicious activity may result in canceled bookings.
3. Booking & Payment
- Full Prepayment Required: Bookings are only confirmed after 100% payment is received.
- Currency: All transactions are in South African Rand (ZAR).
- Errors: We reserve the right to cancel bookings with pricing/technical inaccuracies.
4. Cancellations & Refunds
Our Refund Policy applies. Key terms:
- No refunds for no-shows or cancellations <72 hours before check-in.
- No exceptions for travel delays, weather, or personal emergencies.
5. Guest Responsibilities
- Accurate Information: Provide truthful details (e.g., guest count, ID verification).
- Damages: You’re liable for any damage to property during your stay.
- Check-In/Out: Adhere to posted times (late check-out incurs fees).
6. Liability Limitations
- Property Loss: We’re not responsible for lost/stolen items.
- Third-Party Services: Activities/transport booked via external links are at your own risk.
- Force Majeure: We’re not liable for disruptions beyond our control (see Refund Policy).
7. Prohibited Uses
You may NOT:
- Use our site for illegal purposes.
- Reverse-engineer or exploit vulnerabilities.
- Book on behalf of others without consent.
8. Disputes & Governing Law
- Jurisdiction: Disputes governed by South African law (Cape Town courts).
- Mediation: Parties agree to mediate before litigation (per the Alternative Dispute Resolution Act).
9. Updates to Terms
We may update these terms. Continued use after changes implies acceptance.
Contact Us
For questions or disputes:
- Email: bookings@adielguesthouse.com
- Address: 5 Anderson Street, Townsend Estate, Cape Town, 7550
- Phone: +27 (063) 012-3319
Compliance Notice
These terms comply with the Consumer Protection Act (CPA) 68 of 2008 and POPIA. By booking, you waive rights conflicting with these terms.