Adiel Guesthouse Privacy Policy
Last Updated: 01/03/2025
Welcome to Adiel Guesthouse! This Privacy Policy explains how we collect, use, and protect your personal information when you book a stay through our website (www.adielguesthouse.com). By using our site, you agree to these terms.
1. What Information We Collect
We only collect information necessary to process your booking and improve your experience:
- Personal Details: Name, email, phone number, billing address.
- Payment Information: Credit/debit card details (processed securely via third-party payment gateways).
- Booking Details: Dates, room preferences, special requests.
- Technical Data: IP address, browser type, device information (to improve website performance).
2. How We Use Your Information
- To confirm and manage your booking.
- To communicate with you (e.g., booking confirmations, updates).
- To process payments securely.
- To comply with legal obligations (e.g., tax records).
- To improve our website and services (anonymous analytics only).
3. How We Protect Your Data
- Encryption: All payments are processed through secure, PCI-compliant gateways.
- Limited Access: Only authorized staff can view your data.
- Retention: We keep your data only as long as required by law or for operational needs.
4. Sharing Your Information
We never sell your data. We only share it with:
- Payment processors (to complete transactions).
- Service providers (e.g., cleaning staff for special requests).
- Legal authorities if required by South African law.
5. Your Rights
Under South Africa’s POPIA (Protection of Personal Information Act), you have the right to:
- Access, correct, or delete your personal data.
- Object to how we use your data.
- Withdraw consent (where applicable).
To exercise these rights, email us at bookings@adielguesthouse.com.
6. Cookies & Tracking
- Functional Cookies: Necessary for booking (e.g., remembering your session).
- Analytics Cookies: Help us improve our website (anonymous data only).
You can disable cookies in your browser settings, but this may affect booking functionality.
7. Third-Party Links
Our website may link to external sites (e.g., travel blogs). We’re not responsible for their privacy practices.
8. Policy Updates
We may update this policy occasionally. Changes will be posted here with a revised Last Updated date.
Contact Us
For questions or concerns about your privacy:
- Email: bookings@adielguesthouse.com
- Address: 5 Anderson Street, Townsend Estate, Cape Town, 7550
- Phone: +27 (063) 012-3319
Thank you for choosing Adiel Guesthouse!